❓ Frequently Asked Questions
Your answers to all questions at c7e77
From deposits and withdrawals to the VIP program and cricket betting — everything you want to know is explained clearly here.
Whether you're new to c7e77 or a regular player, questions naturally come up. On this FAQ page we've organized the most frequently asked topics into four sections: deposit methods, VIP cashback program, withdrawal process, and BPL and international cricket betting. Each answer is written in plain language so you can make decisions quickly. If you can't find your question, let us know on our 24/7 live chat.
All Q&As
Deposit Questions
c7e77 does not charge any deposit fee — your full deposit amount goes directly into your account. However, when transacting through bKash, Nagad, or Rocket, the payment provider's own service charge may apply. Please check your mobile wallet's terms for details.
c7e77 currently accepts deposits through three mobile wallets — bKash, Nagad and Rocket. Rocket is the mobile wallet of Dutch-Bangla Bank. These three methods are the most popular and secure in Bangladesh. After logging in, go to the cashier page to see all options.
Most deposits are processed within a few minutes. If your account isn't credited right away, first check in your payment app to confirm the transaction was successful. If it still hasn't been credited, contact our live chat with your transaction ID or a screenshot — the support team will look into it quickly.
The minimum deposit at c7e77 is ৳300 — this is the same for bKash, Nagad, and Rocket. There's an opportunity to get a 100% bonus on your first deposit up to ৳8,000, so think carefully about your first deposit amount.
On your first deposit, you get a 100% bonus equal to your deposit, up to ৳8,000. Example: deposit ৳1,000 and ৳1,000 in bonus is added, giving you a total balance of ৳2,000. A 15x wagering requirement applies to the bonus amount — meaning if you receive a ৳1,000 bonus, you need to place a total of ৳15,000 in bets before you can withdraw.
VIP Program
The VIP program has four tiers. Bronze — weekly cashback up to 0.3%; Silver — up to 0.6%; Gold — up to 0.9%; Platinum — up to 1.2%. Benefits and cashback rates increase at each tier.
Cashback is calculated based on your betting activity each week, according to your tier. It is automatically credited to your account at a set time. The cashback rate depends on your current tier — at the Platinum tier you can receive up to 1.2%.
Betting regularly and staying active on the platform will automatically move your tier up. The more you play, the faster you can go from Bronze to Silver, Silver to Gold, and Gold to Platinum. You can ask our support team for information on specific thresholds.
Higher VIP tiers give access to special promotions, priority support, and exclusive offers. Platinum members may receive a dedicated account manager. Contact live chat for full details on all benefits.
VIP cashback terms are different from the welcome bonus. Cashback funds are generally usable directly or come with very minimal conditions, but for specific terms please check the cashier page or contact the support team. c7e77 always communicates its terms transparently.
Withdrawal Questions
Yes, you can — but you must meet the wagering requirement first. Once you complete bets equal to the bonus amount × 15, you can withdraw your bonus winnings. Example: if you receive a ৳1,000 bonus, withdrawal is possible after placing ৳15,000 in bets. The wagering requirement applies only to the bonus amount, not your original deposit.
At c7e77, withdrawal requests are generally processed in 10 to 45 minutes. This timeframe applies to all three methods — bKash, Nagad, and Rocket. Mobile wallets are much faster compared to bank-based methods.
"Pending" means the request is being verified. In most cases it is completed within 10–45 minutes. If more than 45 minutes have passed, contact live chat with your transaction ID. Having your account verification completed will speed up processing.
The minimum withdrawal amount is ৳1,000. This applies to all three methods — bKash, Nagad, and Rocket. Before withdrawing, make sure your account balance is equal to or greater than this amount and that the wagering requirement has been met.
No — under c7e77's security policy, withdrawals can only be made to a mobile wallet registered in the account holder's own name. This is to prevent fraud and protect your funds. Requests to send money to a third-party wallet will not be processed.
BPL & International Matches
Yes, live in-play betting is available at c7e77. You can place bets in real time while watching how the match unfolds. Odds in in-play markets change quickly, so timing your decisions well is important. This feature is available for both BPL and ICC international matches.
If a match ends with no result due to rain or another reason, those bets are generally considered void and the staked amount is returned. Certain specific markets — such as runs in the first over — are similarly voided if not completed. Check the match betting rules for specific conditions.
Decimal odds represent the total return you get for every one unit staked. Example: at odds of 1.85, if you bet ৳1,000 and win, you get back ৳1,850 — a profit of ৳850. The higher the odds, the lower the chance of winning, but the greater the return if you do. Odds of 2.00 means you get back double your bet.
At c7e77 you can bet on match winner, toss winner, innings total runs, top batsman, top bowler, over/under runs, whether the first over is a maiden, and many more markets. In a match like Bangladesh vs India, there are separate markets covering everything from the toss winner to the last wicket.
Yes, c7e77 offers betting on BPL, T20 World Cup, IPL, and ICC-organized international matches — all formats of cricket. Special attention is given to BPL and Bangladesh Tigers matches with Bangladeshi players in mind.
Still have questions? We're always here
c7e77's support team is ready to help in both Bengali and English, 24 hours a day, 7 days a week. Get a response within minutes on live chat, or send us an email.
Log in to c7e77Live Chat: Log in to the site and click the chat icon on any page
Email: [email protected]
Support: 24/7 — in Bengali and English